NCC Orders Telcos to Compensate Subscribers with Airtime for Poor Network Service
Nigeria’s telecommunications regulator, the Nigerian Communications Commission (NCC), has directed mobile network operators (MNOs) to compensate subscribers who experience poor network service, in a significant policy shift aimed at strengthening consumer protection and industry accountability. The directive, announced on March 29, 2026, mandates telecom operators to provide compensation to users in locations where service quality…
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